Innovation and excellent customer service are key to Watco’s success in being named Best Industrial and Warehouse Supply Business.
Watco, the UK’s leading direct supplier of industrial strength flooring products, has won the ECMOD Direct Commerce Best Industrial and Warehouse Supply Business Award. Held at the Hurlingham Club, Fulham, the award was presented to Ed Suthon, Managing Director, Steve Chanter, Product and Operations Director, and the UK Marketing Team by Dermot Murnaghan from Sky News.
The ECMOD Direct Commerce Awards, organised by Direct Commerce Magazine and supported by the Direct Commerce Association, was created to celebrate excellence across a range of categories and is entered by direct commerce and multichannel businesses. Watco was adjudged to have demonstrated excellent performance in key areas of customer service and innovation, to win the Best Industrial and Warehouse Supply Business.
Commenting on its success, Ed Suthon said, “Watco is driven by a passionate team of staff and a culture of innovation making us extremely successful in the industrial and warehousing industry. This innovative culture keeps us up-to-date with new technology, but we also listen to what our customers say. Our customers are at the heart of everything we do and many of our products are in response to their requirements, and are often inspired by a customer enquiry.”
Watco prides itself on its high-quality, trustworthy approach and innovation. With customer service a top priority, the company has invested in web site improvements for easier customer navigation, and investment in product training to offer top quality customer service, resulting in a high level of customer loyalty. The constant drive to improve product offering saw several new products launched in 2015– the main ones including Putty Patch, Powerfloat Sealer and the Protect range.
Watco also takes great pride in supporting charities local to their head office in Godalming, Surrey, Support Shooting Star Chase, a hospice dedicated to helping families with children that have life-limiting conditions, and Age UK’s ‘Call in Time’ scheme.